Apply to: Navicat, Navicat Data Modeler and Navicat BI.
The Navicat Desktop Software Maintenance Plan safeguards your workflow and keeps your tools performing at their peak. An active plan is required to access premium benefits like free major upgrades, priority technical support, and comprehensive license assistance, ensuring compatibility with the latest database engines, operating systems, and security standards.
Keeping your maintenance plan active avoids higher upgrade costs, prevents potential compatibility issues, and guarantees continuous access to critical features and expert technical support.
The cost of Navicat Desktop Software Maintenance is determined by its product price, and is calculated as follows:
| Maintenance Plan Cost with New/Upgrade perpetual license: | |
| 1st year | Free |
| Additional 1-year (Total 2 years) | 16% of the license price |
| Additional 2-year (Total 3 years) | 24% of the license price |
| Maintenance Renewal Cost: | |
| 1 year | 16% of the license price |
| 2 years | 24% of the license price |
Maintenance Plan Includes:
- Free Major Software Releases and bug-fix releases during your protection period.
- Dedicated License Support to seamlessly handle your activation, transfer, or deployment inquiries.
- Priority Technical Support provided at the Navicat Support Center. Our technical professionals will respond within 1-2 business days during APAC business hours (Monday - Friday, 10 am – 6 pm GMT+8).
- Live Chat Support is available throughout APAC business hours (Monday – Friday, 10 am – 6 pm GMT+8).
Protection Period & Start Date
The protection period begins exactly on your software purchase date. For each purchase of a Navicat perpetual license or upgrade license, customers are automatically given a 1-year software maintenance plan.
Upon purchasing an extra 1 or 2 year(s) of coverage, your protection period commences precisely on the initial software purchase date and extends for an additional 1 or 2 year(s), depending on your selected plan.
*Any subscriptions after this time will not be considered
How to Renew Your Maintenance Plan
Renewals must be processed BEFORE your current plan expires. If you wish to renew your Navicat Desktop Software Maintenance Plan to extend your protection, please log in to your Navicat Customer Center, find Renew Maintenance under the “Perpetual License” > “Upgrade” section, and place your order.
Please note: Customers who fail to renew their Maintenance Plan before the expiration date will be unable to renew the plan anymore.
FAQs
-
What is Software Maintenance?
The Navicat Desktop Software Maintenance Plan is a comprehensive program that offers premium endorsements including priority technical support, license support, and free software upgrades at no additional cost during the protection period. Subscribing to the plan allows your organization to keep up with the latest Navicat developments and take full advantage of upcoming advanced features.
-
Why is it so important to maintain an active Software Maintenance Plan?
Subscribing to the Software Maintenance Plan is the only way to ensure you receive priority support and save money on acquiring the latest versions of Navicat. A valid plan is strictly required to enjoy perks like free major version upgrades, technical support, and license support.
-
When is the start date and end date for the software maintenance subscription?
The start date of your software maintenance subscription will always be the date you bought the software license. It will automatically extend for exactly 1 year from that purchase date. Any subsequent renewals will extend the expiration date further.
-
How can I check the expiry date of my Maintenance Plan?
You can find your exact maintenance expiry date by logging into your Navicat Customer Center and checking under the Upgrade section.
-
My Software Maintenance has expired, can I still renew it?
No. All software maintenance plans must be renewed before they expire. Renewals are strictly unavailable after your plan's expiration date.
-
If my Software Maintenance expires, can I still use the product?
Yes. Navicat licenses are perpetual, which means once you have purchased a license, you own that specific version for a lifetime. However, after the Maintenance expires, you will no longer receive free major version upgrades, license support, or priority technical assistance.
-
Do I need to activate my Software Maintenance?
No, you do not need to activate it manually. Once you purchase your license, your 1-year provided maintenance starts automatically, and you will receive a Reference ID. Please keep this ID handy, as you will be asked to provide it to our support specialists when asking a technical or license question.
