The Navicat Software Maintenance Plan is a cost-effective and comprehensive program that offers priority email support, live chat support services, software upgrades and bug fix releases at no additional cost during the protection period.

Subscribing to the Navicat Maintenance Plan allows your organization to keep up with the latest Navicat developments. To Receive all upcoming features and functions to continuously enhancing your Navicat experience.

The cost of Navicat Software Maintenance is determined by its product price, and is calculated as follows:

Maintenance Plan Cost
1st Year 75% off the license price
2nd Year 80% off the license price
3rd Year 90% off the license price
Price for buying 1, 2, or 3-Year of Maintenance Plan
1 Year 75% off the license price
2 Years 1 Year price + 80% off the license price
3 Years 2 Years price + 90% off the license price

Maintenance Plan includes:

  1. All Major Software Releases and bug fix releases during the protection period.
  2. Priority Email Technical Support is provided at the Navicat Support Center, our technical professionals will respond within 1-2 business days during APAC business hours (Monday - Friday, 10am – 7pm GMT+8).
  3. Live Chat Support throughout the APAC business hours (Monday – Friday, 10am – 7pm GMT+8).

Protection Period

The protection period begins from your software purchase date, and will be extended for a period of an exact 12 , 24 or 36-month depending on the plan you purchase.

For each purchase of Navicat, customers are given a 90-day complimentary maintenance starting from the date of purchase. During the protection period, customers will be covered by Navicat software maintenance plan and entitled to our priority support service. The last day of this period is also the last day of final subscription to Navicat Maintenance Plan.

*Any subscriptions after this time will not be considered

The start date of your Software Maintenance Plan will be your license purchase date.

Year 1
Year 2
Year 3
90 days of complimentary support
Additional coverage with the maintenance plan

How to Purchase Navicat Software maintenance?

Maintenance Plan can only be subscribed within 90 days from your license purchase date.

If you wish to subscribe to our Navicat Maintenance Plan, please log into your Navicat Customer Center, find Renew Maintenance under the Upgrade section to place the order.

Customers who do not subscribe to Navicat Software Maintenance Plan within 90 days from the software purchase date will not be able to subscribe to the plan until the next version upgrade is available.

For customers who are not subscribed to Navicat Software Maintenance Plan, major release upgrades are 50% off the new license.

FAQs

  1. What is Software Maintenance?

    Navicat Software Maintenance Plan is a cost-effective and comprehensive program that offers endorsements including priority email support, live chat support service, software upgrades and bug fix releases at no additional cost during the protection period.

    Subscribing to the Navicat Maintenance Plan allows your organization to keep up with the latest Navicat developments, to take full advantage of all new upcoming advanced features and functions.

  2. How much does Software Maintenance cost?

    The price of Software Maintenance Plan is calculated on a percentage of the product listed price on Navicat Online Store. It depends on the products and period of maintenance you purchased.

    1-year Maintenance - 75% off the product listed price
    2-year Maintenance – 1st year + 80% off the product listed price
    3-year Maintenance – 1st year + 2nd year + 90% off the product listed price

    e.g.:
    Software License = $100,
    1-year Maintenance = $100 x 0.25 = $25
    2-year Maintenance = $25 + $100 x 0.2 = $45
    3-year Maintenance = $25 + $20 + $100 x 0.1 = $55

  3. Why should I subscribe to the Software Maintenance Plan?

    Subscribing to the Software Maintenance Plan not only allows you to receive priority email support, but also helps saving your money on acquiring the latest version of Navicat. While an Upgrade License of Navicat costs 50% of the new product price, the Software Maintenance only costs as low as 25% of your original product price; Maintenance Plan Subscription allows you to get free major software release at no additional cost.

  4. How can I purchase the Software Maintenance Plan?

    Navicat allows maintenance plan purchases a total of up to 90 days starting from the date of purchase. If you would like to subscribe to the Software Maintenance Plan, please login to your Customer Center, select “Renew Maintenance” and then place the order.

  5. How long does the Software Maintenance Plan last?

    The coverage time of the Software Maintenance depends on the plan you subscribe to. Multiple plans available: 12-month, 24-month, and 36-month starting from your purchase date.

  6. How can I check the expiry date of my Maintenance Plan?

    You will be able to find your maintenance expiry date from your Navicat Customer Center, under the Upgrade section.

  7. How can I renew my Software Maintenance Plan?

    Renewal of Software Maintenance Plan must be done before its expiry date. To renew your Software Maintenance, please log into your Navicat Customer Center, under Upgrade to find the product(s) you would like to renew the maintenance for, and it is located on the right side of the product(s).

  8. Can Software Maintenance Plan be purchased whenever I need?

    Navicat Software Maintenance Plan can only be subscribed within 90 days starting from your date of software license purchase. Customer cannot subscribe to the Maintenance Plan after this period.

    If you have missed the chance to subscribe to the Maintenance Plan within the first three months of your purchase, you will need to wait and purchase the next version upgrade for a maintenance subscription.

  9. My Software Maintenance has expired, can I renew it?

    No, we are sorry that the renewal of Software Maintenance Plan must be done before the expiration date. If you would like to subscribe to the Maintenance Plan, you will have to wait for the next version upgrade, purchase the upgrade license and the maintenance plan altogether.

  10. If the Software Maintenance expires, can I still use the product?

    Yes, all Navicat licenses are perpetual, which means once you have purchased a license, you will own the license for a lifetime. However, after the Maintenance is expired, you will no longer receive complimentary priority email support, live chat support service and software releases.

  11. Do I need to activate my Software Maintenance?

    No, you will not need to activate the software maintenance. Once you have subscribed to our Software Maintenance Plan, you will automatically receive an Reference ID. Please keep the ID and you will be asked to provide to our support specialists when asking a technical question.

  12. When is the start date and end date for the software maintenance subscription?

    The start date of your software maintenance subscription will always be the date you bought the software license. We give a 90-day allowance period to customers to consider whether there is a need to buy the software maintenance(s) for their license(s). Whether or not the subscription is made on the last day of the allowance period (i.e the 90th day of your purchase date), the maintainance start date will still be the date of your license purchase date, and will extend for a period of an exact 12-month, 24-month, or 36-month, depending on your plan.

  13. What is the difference between Software Maintenance and Upgrade License?

    Software Maintenance is a new subscription service launched in Nov 2010, whereas an upgrade license is a one-off payment. Software Maintenance is bought on a yearly basis and customers with an active maintenance Plan will be covered by Navicat for all upgrades and any new releases, and will be entitled to our priority email/technical support. Upgrade License is only for customers who are not subscribed to our software maintenance plan but want to upgrade their license to the latest release. The upgrade license price is 50% off the new license price, while the price for a Software Maintenance is 75% off the license price for the 1st year, 80% off for the 2nd year, and 90% off for the 3rd year.